Shipping & Returns
Shipping Policy
Welcome to Kangda's shipping policy section. Here, you will find comprehensive details about our shipping methods, packaging, and costs. We prioritize transparency and aim to ensure that our customers are well-informed about our shipping processes.
Our commitment to quality and customer satisfaction extends to every aspect of our service, including shipping. We strive to build trust and loyalty by delivering a seamless shipping experience.
If you have any inquiries regarding shipping, please feel free to reach out to our customer support team.
Return & Exchange Policy
Refund and Return Conditions
Quality Issues: In case the buyer discovers quality defects in the prefabricated food after receiving the goods, such as spoilage, off-flavors, food contamination caused by damaged packaging or the presence of foreign objects, which do not meet the food safety standards and the quality standards agreed upon by both parties, the buyer shall have the right to request refunds and returns.
Time Limit: The buyer must notify the seller in writing within two working days after receiving the goods and simultaneously provide video evidence clearly demonstrating the problems with the goods. The video should fully display the batch information of the goods, details of the problems as well as the overall appearance so that the seller can accurately judge where the problems lie. If the buyer fails to notify the seller within the specified time or fails to provide valid video evidence, the goods shall be deemed to have been accepted and the seller will no longer be liable for refunds and returns. However, this does not apply to subsequent issues caused by potential quality risks of the goods. The specific circumstances will be determined through further investigation and negotiation between the two parties.
Refund Process
Inspection and Confirmation: After receiving the returned goods, the seller will conduct an inspection on the goods within two working days to confirm that the quantity and problem status of the goods are consistent with the notice and video evidence provided by the buyer.
Refund Processing: After completing the inspection of the goods and confirming that there are no errors, the seller will pay the corresponding refund amount to the buyer within approximately 15 working days. The refund amount will be returned to the original payment channel according to the buyer's payment method, including the payment for the goods and the transportation costs for the return due to quality issues that have been paid by the buyer (if borne by the seller). If the refund is delayed due to reasons of banks or other payment institutions, the seller should promptly provide relevant certificates to the buyer and assist the buyer in tracking the progress of the refund.